Montréal-Trudeau at a glance
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Canadian Customs Hall
Montréal–Pierre Elliott Trudeau International Airport (formerly Montréal–Dorval
International Airport) is the main Canadian airport East of the Great Lakes,
serving Québec, Atlantic Canada as well as Eastern Ontario and Northern New
England.
Each year some 40 air carriers transport more than 12 million passengers via
Montréal-Trudeau; there are direct flights to and from about 130 regular and
seasonal destinations in Canada, the United States and internationally. Owing to
its geographic location, Montréal is a major hub for air traffic between Canada
and Europe.
Located 20 kilometres from downtown Montréal, with multiple highway accesses,
Montréal-Trudeau has recently completed a vast expansion and modernization
program. Its world-class air terminal is designed to provide you with the most
efficient, comfortable and safe airport experience possible. Equipped with the
latest airport technologies, it also offers a comprehensive range of services to
suit all tastes and budgets.
Aéroports de Montréal employees, service providers and partners are pleased and
proud to welcome you to Montréal-Trudeau. We are committed to serving you with
courtesy, thoughtfulness and diligence, and grateful for your trust in us.
Find your parking spot : LocaliserLocate
ServiceService
Regular service
- The closest to the terminal
- ValetParc service
- 24 hours a day and 7 days a week
- Daily rate of $28, taxes included
- Get 250 Aeroplan miles every time you use this service (minimum stay of 48
hours)
PromotionPromotion
Image
Regular offer
Use the ValetParc service and earn 250 Aeroplan Miles. Offer valid with a
minimum stay of 48 hours.
Special offer
As of May 1, 2010, there will be NEW ways to earn faster when using the
ValetParc parking.
You will be able to earn up to 1,000 Aeroplan MilesR when park at the
Montréal-Trudeau International Airport:
Earn 100 miles for a parking stay of 0-48 hours
Earn 400 mile for a parking stay of 3-13 days
Limited mobility
Locations at Montréal - Pierre Elliott Trudeau International Airport
ExpressParc
* 3 spaces at the domestic flight zone (2 to the left, 1 to the right)
* 6 spaces at the international flight zone (3 in front, 1 to the left, 2 to the
right)
ProxiParc
* Levels 1 and 2
8 spaces at the domestic flight zone and 8 spaces at the international flight
zone. For customers in need of weekly parking, Aéroports de Montréal offers the
ProxiParc lot at the weekly rate of the EconoParc
Please follow these instructions: customers with reduced mobility requiring
weekly parking should use the ProxiParc parking facility. Regular parking rates
will apply and will have to be paid upon exiting. It is strongly recommended
that you pay by credit card so as to accelerate the reimbursement process.
Please forward your reimbursement request with a copy of your Aéroports de
Montréal parking receipt and a copy of your parking certificate from the SAAQ,
to the following address by mail or by fax:
Parking Products
Aéroports de Montréal
975 Roméo-Vachon Blvd. North, Suite 317
Dorval, Québec
H4Y 1H1
Fax: (514) 633-3472 or (514) 633-3068
Tel.: (514) 633-3016 or 1 866 236-3999
Upon receipt of the above documents, Aéroports de Montréal will reimburse the
difference between the cost of the parking used and the EconoParc parking rate.
Earn 1,000 miles for a parking stay of 14 days and more
Parking - Method of payment
Method of payment
Important message - Avoid delays, pay inside terminal
Major changes to our parking system are underway. Aéroports de Montréal
recommends thats users pay upon their return at any of the automated pay
stations located inside the terminal and in the towers of the elevated parking.
1. Be sure to take a ticket at the entrance gate and keep it in a safe place
until your return.
2. Upon your return, simply insert your ticket stub into the automated pay
station and complete payment by cash or credit card. A valid exit ticket will be
issued.
3.
To leave the parking area, insert your exit ticket at the exit gate. That ticket
will be your receipt.
In order to obtain the bonus miles or discout from Aeroplan or CAA-Quebec, you
must first insert your membership card to be eligible to receive the bonus miles
or discount.
Regional shuttles
Montréal–Trudeau/Trois-Rivières/Ste-Foy/Québec
Orléans Express offers a return bus shuttle service between Montréal–Trudeau and
the cities of Trois-Rivières, Ste-Foy and Québec.
Tickets can be purchased at the stand located at the passenger drop-off area on
the international arrivals level.
There are several daily departures, seven days a week.
Schedule and fares: Orleans Express
Montréal–Trudeau/Ottawa/Gatineau
Greyhound offers a return bus shuttle service between Montréal–Trudeau and
Ottawa/Gatineau.
Tickets can be purchased aboard the bus at the passenger drop-off area on the
international arrivals level.
There are several daily departures, seven days a week, beginning at 11 a.m.
Schedule and fares: 1-800-661-8747 or visit Greyhound
All other destinations
For all other destinations, please use the regular bus services and connect with
L’Aérobus at the Montréal Central Bus Station.
Mont-Tremblant Shuttle
Skyport offers a shuttle service between the airport and Mont-Tremblant during
the summer and winter season.
Summer season
From April 6 to December 16, 2010, Skyport offers a bus shuttle service between
the airport and Mont-Tremblant. Two daily departures are offered, seven days a
week. Reservations can be done online through our website or by contacting us at
1 800 471-1155. The departure of our shuttle is from post 6, on the
international arrivals level.
Winter season
From December 17, 2010 to April 3, 2010, offers a bus shuttle service between
the airport and Mont-Tremblant. Four daily departures are offered, seven days a
week. Reservations can be done online through our website or by contacting us at
1 800 471-1155. The departure of our shuttle is from post 6 on the international
arrivals level.
City buses and Shuttle
Express Bus 747
Since March 29, 2010, the STM operates a new bus line between the airport and
downtown. The new line, No. 747, uses dedicated low-floor buses and operate 24
hours a day, 7 days a week. It replaces the shuttle service previously provided
by the company La Québécoise.
The trip between Montréal-Trudeau and the Gare d’autocars de Montréal above
Berri-UQAM métro station takes approximately 35 minutes in off-peak periods.
Stops are also planned at Lionel-Groulx metro station, and along René-Lévesque
Boulevard at Guy, Drummond, Peel, Mansfield, Anderson and Saint-Laurent.
The 747 is free for holders of CAM and TRAM monthly passes, and for those with
1-day or 3-day tourist cards. Individual tickets valid for 24 hours across the
entire STM network are also available, priced at $7 for a one-way trip. At the
airport, tickets are sold at the currency exchange (ICE) location on the
international arrivals level.
Schedules
Regular service
The STM public transit service operates a regular bus route 204 that serves
Montréal–Trudeau airport from the Dorval bus / train terminus. Furthermore, the
regular bus route 209 connects the Roxboro-Pierrefonds commuter train station to
Montréal-Trudeau airport.
Fares: adult one-way / $2.75 (exact change)
Intercity trains - VIA Rail Canada
As Canada’s national passenger rail service, VIA Rail Canada offers inter-city
connections along the Ottawa-Montréal, Toronto-Kingston-Montréal and Québec
City-Montréal corridors. A free minibus service is available between the VIA
station in Dorval and the the Montréal–Trudeau Airport, a distance of about two
kilometres.
Taxis, adapted taxis or limousines
You can get a taxi or limousine at the arrivals level near the central exit
located in front of the cloakroom, where a dispatcher will assist you. No
reservation is required. All taxi and limousine operators working out of
Montréal–Trudeau are required to have a permit and to comply with its terms and
conditions. Occasionally, during periods of excessive demand, Aéroports de
Montréal may call on outside operators.
Reduced mobility: A certain number of adapted taxis are available at
Montréal–Trudeau. Ask the dispatcher.
Taxi fares: Fares by meter for all other destinations except downtown. Minimum
rate of $16,25.
Limousine fares: For all destinations other than downtown, click here (French
only).
Payment methods:Visa, MasterCard and American Express credit cards are accepted.
Some drivers accept U.S. currency but provincial regulations require customers
to pay in Canadian currency.
Montréal-Trudeau / Downtown Taxi Limousine
Fixed fares $38.00 $49.50/$54.50
Minimum fare $16.25 $49.50
Other destinations Meter Rate card
There are direct flights from Montréal-Trudeau to more than 130 regular and
seasonal destinations in Canada, the U.S. and internationally.
Montréal-Trudeau airport accommodates a wide variety of commercial aircraft,
from turboprops to regional jets to wide-bodied aircraft
Self-service check-in
There are now several self-service options available to facilitate and expedite
your check-in formalities. Be at the leading edge and take advantage of these
efficient new processes! Check the attached table for the options available for
your flight.
Image_Enregistrement_EtiquetteSelf-service kiosks
Using the self-service kiosks allows you to check in at the airport easily and
quickly and to avoid the traditional airline counter lineup. The kiosks are
user-friendly: simply follow the on-screen instructions. If necessary, you can
ask an attendant at one of the assistance stations for help.
The kiosk will prompt you to identify yourself with either a credit or loyalty
card, a passport or even a bar code using the appropriate reader. You also have
the option of manually entering information such as your reservation number.
You can also use the kiosk to check in the people travelling with you and all
your checked luggage, choose your seats and print your boarding cards for each
segment of your flight. Other types of transactions are, or soon will be,
available using the kiosk.
Self-tagging of luggageImage_Enregistrement_Valise
All self-service kiosks are equipped with a luggage-tag printer so that you can
tag your own checked luggage. Montréal–Trudeau is the first airport in the world
to offer this feature in a common-use environment. However, only some airlines
currently offer luggage self-tagging.
Web check-in
A growing number of airlines are allowing their passengers to check-in by
Internet. It couldn’t be simpler! Simply follow instructions on your carrier’s
website. Don’t forget to print and bring your boarding card(s) with you.
Once you are at the airport, you will be able to use a self-service check-in
kiosk to print your boarding cards (if you don’t already have them), your
luggage tags (if you are bringing checked luggage) or to complete any other
available transaction.
Image_Enregistrement_Cell_blackMobile check-in
The latest development in self-service check-in is “mobile” check-in using a
cellphone or Web-enabled PDA (personal digital assistant). Check with your
carrier for terms of use.
Once you are at the airport, you will be able to use a self-service check-in
kiosk to print your boarding card(s) and luggage tags.
Image_Enregistrement_borne_cellMobile boarding card
Some carriers have recently begun allowing you to receive your boarding card in
the form of a bar code sent directly to your mobile device. Check with your
carrier for terms of use.
Once you are at the airport, if you want to use a self-service kiosk, for
example to print your luggage tags, you can identify yourself with your bar code
by simply placing the screen of your mobile device against the reader indicated
on the kiosk.
And you will still be able to earn 250 Aeroplan Miles for each qualifying stay
at Montréal-Trudeau International Airport with EconoParc.
Departing passengers - Canada
Required documentation
Bring valid, government-issued identification (ID) with you to the airport! New
Identity Screening Regulations require passengers planning to travel on Canadian
domestic flights to present the following ID before boarding:
1. One piece of valid government-issued PHOTO ID that shows name, date of birth,
and gender (e.g. passport, driver’s licence, health insurance card)
OR
2. Two pieces of valid government-issued ID (without a photo), one of which
shows name, date of birth, and gender
AND
3. The name on the identification must match the name on the boarding pass.
Temporary exemption for passengers under 18. Travellers in Canada who appear to
be between 12 and 17 years of age will not require to present identification
(ID) before boarding an aircraft. The exemption for travellers under 18 in
Canada will be in place until September 30, 2008 inclusively. However,
passengers are strongly advised to check with their air carrier before they
travel, as air carriers may have a policy of requiring passengers to present ID
prior to boarding.
Reception and information
Aéroports de Montréal recommends that passengers on domestic flights arrive at
the airport at least 2 hours prior to the scheduled departure time (please check
with your airline). We urge you to be particularly punctual at busy times of the
day (6 to 8:30 a.m., 11 a.m. to 1 p.m. and 3 to 7 p.m.) and during busy travel
seasons (Christmas, school holidays, etc.).
When you arrive at Montréal–Trudeau, go to the departures area immediately (from
the passenger drop-off area on that level, use the entrance nearest your
airline). Should you require assistance, do not hesitate to call on a customer
service representative at one of the Aéroports de Montréal information counters.
Check-in
There are a variety of options available for completing check-in formalities,
including Web or mobile check-in, but the choices available vary from one
airline to another. Click here to find out more about the options offered by
your carrier.
Traditional counter check-in
If you want to check-in at the traditional service counter, you need first to
locate your sector (Canada) and airline. This information is available on the
large display panels located near the entrances.
Self-service kiosks
Using the self-service kiosks allows you to check in at the airport easily and
quickly and to avoid the traditional airline counter lineup. The kiosks are
user-friendly: simply follow the on-screen instructions. If necessary, you can
ask an attendant at one of the assistance stations for help.
The kiosk will prompt you to identify yourself with either a credit or loyalty
card, a passport or even a bar code using the appropriate reader. You also have
the option of manually entering information such as your reservation number.
You can also use the kiosk to check in the people travelling with you and all
your checked luggage, choose your seats and print your boarding cards for each
segment of your flight.
Self-tagging of luggage
All self-service kiosks are equipped with a luggage-tag printer so that you can
tag your own checked luggage. Montréal–Trudeau is the first airport in the world
to offer this feature in a shared-user environment. However, only some airlines
currently offer luggage self-tagging.
Luggage check
If you checked in using a self-service kiosk, the Internet or your mobile device
and you have checked luggage, you must proceed to your airline’s luggage
check-in area to complete the necessary formalities.
Pre-boarding screening
The Canadian Air Transport Security Authority (CATSA) urges you to go to your
check-point (A, B or C, depending on your boarding pass) as soon as possible
after you have checked in. Lineups are generally longer at busy times of the day
(early in the morning, noon and late in the day).
You can help make the pre-boarding screening process go as smoothly as possible
by ensuring that you do not have any non-permitted items, as determined by CATSA,
on your person or in your carry-on luggage. You will also save time if you are
not wearing any metallic objects and if you do not have any in your carry-on
luggage before getting in line.
Be sure never to make any remarks or jokes regarding bombs, firearms or other
weapons while you are in the check-point area. In some cases, this is an offence
under the Criminal Code of Canada.
Boarding
Once you have arrived in the restricted area, you are free to take advantage of
the commercial services available or to relax in the waiting room next to your
departure gate. Wait for the boarding announcement for your flight. A final
screening will be conducted by your airline during boarding. Please have your
boarding pass and ID available.
Enjoy your flight!
Parking - Method of payment
Method of payment
Important message - Avoid delays, pay inside terminal
Major changes to our parking system are underway. Aéroports de Montréal
recommends thats users pay upon their return at any of the automated pay
stations located inside the terminal and in the towers of the elevated parking.
1. Be sure to take a ticket at the entrance gate and keep it in a safe place
until your return.
2. Upon your return, simply insert your ticket stub into the automated pay
station and complete payment by cash or credit card. A valid exit ticket will be
issued.
3.
To leave the parking area, insert your exit ticket at the exit gate. That ticket
will be your receipt.
In order to obtain the bonus miles or discout from Aeroplan or CAA-Quebec, you
must first insert your membership card to be eligible to receive the bonus miles
or discount
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Passengers
Content
Media
Media Relations: 514 394-7304
Email: affaires.publiques@admtl.com
Media Room: Press releases, Public notices, Statistics, Publications, etc.
Aéroports de Montréal
Aéroports de Montréal (ADM) is responsible for the management, operation, and
development of Montréal–Pierre Elliott Trudeau International Airport (formerly
Montréal–Dorval International Airport) and Montréal–Mirabel International
Airport under the terms of a 60-year lease signed with Transport Canada in 1992.
The Corporation employs a total of some 600 persons at both airports and at head
office.
ADM’s mission is threefold:
* Provide quality airport services that are safe, secure, efficient and
consistent with the specific needs of the community.
* Foster economic development in the Greater Montréal Area, especially through
the development of the facilities for which it is responsible.
* Coexist in harmony with the surrounding environment, particularly in matters
of environmental protection.
Weather and delays
Although weather can affect airport operations, weather is not considered an
emergency by the airport authority.
* See departures and arrivals for flight status information.
* Airlines make the decision on flight cancellations. Please contact the
airlines directly for questions regarding flight cancellations.
Safety and security
Security at Canadian airports is a multi-layered system.
ADM’s Airport Patrol - ADM’s Airport Patrol, the first Canadian airport service
to be certified by the Commission on Accreditation for Law Enforcement Agencies
(CALEA) works closely with appropriate government agencies to ensure the safety
and security of people and property at the airport. Constables and officers are
present on site at all times and poised to intervene rapidly in the event of an
emergency. They operate their own canine unit specially trained in the detection
of explosives.
IN THE EVENT OF AN EMERGENCY AT MONTRÉAL-TRUDEAU AIRPORT: 514 420-5000
IN THE EVENT OF AN EMERGENCY AT MONTRÉAL-MIRABEL AIRPORT: 911
SPVM - SPVM policing services at the airport are provided through a contract
with Ville de Montréal. Media Contacts: (514) 280-2015
Canada Border Services Agency (CBSA) provides all of the services associated
with crossing the border into Canada. Media Contact: 514 350-6130
www.cbsa-asfc.gc.ca
Canadian Air Transport Security Authority (CATSA) is responsible for pre-board
screening of passengers and their belongings, training and certification of
screening officers, screening equipment, as well as the purchase, deployment,
maintenance and operation of explosives detection systems. Media Contact: 613
998-4527 www.catsa-acsta.gc.ca
Transports Canada is responsible for the development of regulations and national
standards for aviation, as well as for the implementation of air transportation
system monitoring, testing and inspections. Media Contact: 514 633-2741
www.tc.gc.ca
U.S. Customs and Border Protection provides pre-clearance for passengers
departing from Montréal for destinations in the United States. Media Contact:
202 344-1582
NAV Canada coordinates the safe and efficient movement of aircraft in Canadian
domestic airspace and international airspace assigned to Canadian control. NAV
Canada’s Montreal’s Area Control Centre provides air traffic control,
information services and alerting services for aircraft arriving and departing
YUL and YMX. Media Contact: 613 563-5972 Toll free media line: 1 888 562-8226
www.navcanada.ca
Request to visit the airport
To ensure your visit to the airport is successful, always call Aéroports de
Montréal’s (ADM) media relations line before you arrive. Office hours are 9:00
a.m. to 5:00 p.m. Monday through Friday. After hours, and only in case of an
emergency that involves ADM, follow the instructions to leave your message.
Requests to film on site
* All outlets, journalists, photographers or camera operators must request
permission to film from the ADM Public Affairs at 514 394-7304.
* ADM will advise on current conditions at the airport and will inform the
appropriate airport personnel to expect a media crew.
Media parking
Media who are not conducting live broadcasts should seek parking in the
multi-level public parking.
A few curbside parking spaces are available for live media trucks on the
departures access ramp. Permission must be obtained before parking and vehicles
must be attended at all times and without exception. At no time should media
vehicles park on airport roadways, as there are traffic flow navigational aids
and height restrictions that must be considered.
On site reporting
* Please be prepared to provide identification while on site.
* Filming of security personnel and security checkpoints is not permitted.
* Passengers and staff are not under any obligation to be filmed. Individual
permission must be obtained before filming anyone in the terminal.
* Do not approach passengers while they are waiting in line.
Live transmission
* Audio-video outlets are available for live image and sound transmission at
four different location of the terminal : one in the domestic arrivals lobby,
one in the international arrivals lobby and two in the passengers waiting room
on the second floor. To make a reservation please contact either BELL at 1 800
361-7113 or VIDEOTRON at 514 599-2651 or 1 800-361-2727.
* Cables from the live trucks are not allowed inside the terminal.
* A few curbside parking spaces are available for live media trucks on the
departures access ramp. Permission must be obtained before parking and vehicles
must be attended at all times and without exception.
* At no time should media outlets park on airport roadways, as there are traffic
flow, navigational aids and height restrictions that must be considered.
Commercial filming
* All non-news filming at the airport requires a filming permit. Please call 514
394-7304 for further information. Please note that permission will not
necessarily be granted.
* There is a cost for the coordination, the security and the use of the
installation.
Filming aircraft
There are a number of recommended locations for filming aircraft take-offs and
landings. Here are four favourites:
* At the end of Pitfield Street in St-Laurent. Take Côte Vertu Blvd. West to
Pitfield and turn right, continuing until the end of the street.
* On Chartier Avenue in Dorval. Take Côte-de-Liesse Blvd. To 55th Avenue North
then make a left on Chartier.
* The park behind the Westwood Sports Centre in Dorval. Take Cardinal Avenue and
turn North onto Thorncrest Road. The park is at the end of Thorncrest.
* Chemin St.François in St-Laurent runs the length of the airport’s North side.
Some good views from Donohue Crescent.
Emergency procedures
Accident at the airport
A public affairs representative from ADM will be at the airport to manage media
access. Press briefings will be scheduled periodically, or as new information is
obtained. The ADM public affairs representative will secure approval for media
access at the site. When possible, a suitable incident observation area for
media personnel will be made available.
On site access
Media requests for access to aircraft operating areas (runways, taxiways, etc.)
will be granted only after clearance is given by appropriate airport officials.
Media must be escorted by authorized airport personnel. Persons gaining
unauthorized access to the site of the incident are subject to arrest and
prosecution. At no time will the ADM public affairs representative act as
spokesperson for an agency or airline.
Victims right to privacy respected
Notwithstanding media interests, the Airport Authority’s first responsibility is
to the victim(s) and their family (ies) and their right to privacy. ADM will
support and enforce the decision of victim(s) who choose not to be interviewed
and/or photographed.
Access for news helicopters
News helicopters will not be allowed to land on airport property without prior
authorization from the NAV Canada.
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o Aérogalerie(L')
o Aéroports de Montréal Airport patrol
o Air Canada VIP Lounge
Domestic Area, near Gate #3 Transborder Area, near Gate #74 International Area,
near Gates #52-53
o Air France/KLM VIP Lounge
International zone, near Gates 55-57
o Aircraft observation
It is possible to observe aircraft through the picture windows in the domestic,
transborder and international area, which is only accessible to passengers who
have checked in and who have been screened. For the time being, there is no
public observation area.
o Airlines
o Airport name
The airport’s full name is Montréal–Pierre Elliott Trudeau International
Airport. The shortened version is Montréal-Trudeau and its IATA code is YUL. It
is important to know that the airport was formerly called Montréal–Dorval
International Airport, or Montréal-Dorval, and that the use of this name is
still common in everyday language and on road signs.
o Airport tax
Passengers are not required to pay any taxes at the airport. However, airport
improvement fees (AIFs) ($20 plus GST) are included in the price of airline
tickets for all passengers leaving from Montréal–Trudeau. All AIF revenues are
used to finance airport improvements.
o Arrival formalities (Canada, United States or International)
o Art exhibition
o Assistance for people with reduced mobility or special needs
o ATM machines
There are about a dozen automated teller machines (ATMs) located throughout the
terminal. All debit cards are accepted. Bank of Montreal ATMs accept MasterCard
credit cards, while Royal Bank ATMs accept Visa. An ATM located in the
international area distributes euros and another in the transborder zone
distributes U.S. currency.
*
*
o Bicycles
Bicycles to be carried as luggage must be properly prepared prior to arrival at
the airport. The handlebars must be fixed sideways and the pedals removed. The
bicycle must be placed in a specially designed rigid container. Bicycle
suitcases containing collapsible bicycles are also accepted.
o Boutiques
o Breastfeeding room
Located on the 2nd floor of the public area and equipped with a microwave and
sink, the breastfeeding room offers mothers and their nursing infants a calm
environment.
o Business hours
Montréal–Trudeau airport is open 24 hours a day, 7 days a week. However, the
operating hours of airline check-in counters and airport services vary according
to flights. Please consult our Aeroshopping and Services section for specific
information about the service that interests you.
*
*
o Canadian Customs
The Canada Border Services Agency (CBSA) is responsible for providing customs
and immigration services at border crossings and in major international
airports. For further details, please consult our Formalities/Arriving
Passengers section.
o CanPass Air
o Car rental
o Cargo (freight)
Cargo is not processed within the terminal itself. If you have packages to send
by express freight or general cargo, please deal directly with the
transportation company or shipping agent of your choice. Consult our Business
Cargo section.
o Carry-on luggage
Rules concerning the number, size and weight of all carry-on luggage are
stipulated by your airline. In general, you are entitled to bring two pieces,
including any duty-free purchases, and you must be able to stow them under your
seat or in the overhead luggage compartment. Some articles, such as coats,
purses, cameras and strollers, are generally not included in your baggage
allowance. In most cases, all pertinent information is provided on your
airline’s website. Please also see Permitted and non-permitted luggage items.
o Checked luggage
Each airline has a policy regarding checked luggage. As a general rule, the
amount of luggage travellers are permitted to check in depends on your airline
ticket class and, occasionally, on your destination. Keep in mind the maximum
number of pieces as well as the maximum weight and size of each item. In most
cases, this information is provided on your airline’s website. Please also see
Permitted and non-permitted luggage items.
o City buses and shuttle
o Cloakroom
o Connecting flights
o Customer service
Aéroports de Montréal is committed to making every effort to enhance your travel
experience. Our team of customer service representatives is here to serve you
better, so do not hesitate to call on them for assistance. All representatives
wear the Aéroports de Montréal logo. An information desk, open 24 hours a day,
is located near Entrance 1 on the departures level. Another desk is located on
the arrivals level near the exit. Courtesy telephones located at various sites
throughout the terminal offer a direct link to the information desk.
*
*
o Delayed, lost or damaged luggage
The transportation and delivery of checked luggage is your airline’s
responsibility. If you notice a problem with your luggage when you arrive at
Montréal–Trudeau, immediately go to your airline’s luggage service counter
inside the terminal. In particular, you should report any damages or loss on
site. If you discover a problem at a later date, you should contact your airline
by phone or by Internet.
o Departure formalities (Canada, United States or International)
o Destinations served
o Downtown shuttle
o Drop-off areas
When you wish to pick up or drop off passengers at Montréal–Trudeau airport, you
can stop your vehicle in front of the terminal on the departures or arrivals
level but you may not park there. If you intend to enter the terminal, please
park your vehicle in one of the terminal parking lots and then proceed to the
public arrivals hall.
o Duty free
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o Emergency
In the event of an emergency at Montréal–Trudeau airport: press the emergency
button located on all public telephones or dial 514-420-5000 or contact a member
of the Airport Patrol or any Aéroports de Montréal customer service
representative. Whether your concern is a medical emergency, accident, theft,
suspicious package or any other unusual situation, do not hesitate to call on us
for assistance.
o Entertainment
For the benefit of departing passengers, a closed-circuit television network
broadcasts news and entertainment on 80 flat screens located in the departure
lounges of the transborder, international and domestic jetties. Partner: Astral
Media Outdoor
o Executive and business flying
All companies offering aeronautic services (FBO) or private flights are located
on Ryan Street.
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o First aid
Members of the Airport Patrol are trained to act as first responders. They are
trained to intervene quickly and to offer advanced first aid. To call for
assistance, all public phones in the terminal are equipped with an emergency
button.
o Foreign exchange
There are several foreign exchange offices located throughout the terminal. To
find out about their services and where they are situated, please consult our
L’AéroShopping section.
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o Games for children
There are children’s games available in the waiting room located on the 2nd
floor.
o Government services
o Groups
Some airlines offer group check-in services. Please contact your airline for
further information. The waiting room located on the 2nd floor of the terminal
(mezzanine) may be used as a meeting area for your group prior to departure.
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o Hotels
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o Insurance
Foreign exchange offices sell various travel insurance products.
o Intercity trains
o Internet (stations)
There are Internet stations located in several locations throughout the
terminal.
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o bidon
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o bidon
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o Liquids, gels and aerosols
Passengers will be permitted to bring liquids, gels and aerosols through
security screening at Canadian airports provided that the items are packaged in
containers with a capacity of 100 ml / 100 grams (3.4 oz) or less, and that the
containers fit comfortably in one clear, closed and resealable plastic bag with
a capacity of no more than 1 litre (1 quart). The approximate dimensions of a
1-litre/quart bag are 15.24 cm by 22.86 cm (6 in. by 9 in.) or 20 cm by 17.5 cm
(8 in. by 7 in.). One bag per passenger will be permitted. For the complete list
of permitted and non-permitted items on board aircraft, please consult the
websites of the Canadian Air Transport Security Authority or Transport Canada.
o Lockers
See Cloakroom
o Lost and found
o Luggage trolleys
Luggage trolleys are available free of charge to passengers in the parking lots
and passenger drop-off areas, in the luggage pick-up areas, as well as in the
international jetty.
o Luggage withheld by customs officials
To pick up any luggage that has been withheld by customs officials when arriving
from the United Stated or from abroad, you are invited to use the courtesy
phones located in the international public arrivals hall to speak to a Canada
Customs customer service representative.
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o Marriott Hotel – Montréal–Trudeau
o Mont-Tremblant Shuttle Service
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o Nexus
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o bidon
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o Parking
o Permitted and non-permitted luggage items
In general, pointed or sharp objects, weapons, dangerous materials and lighters
are not permitted. Liquids, gels and aerosols are permitted with certain
restrictions. Small electronic devices are permitted. For the full list of
permitted and non-permitted items, please consult the Canadian Air Transport
Security Authority (CATSA) Internet site or the Transport Canada site.
o Pets
Pets are allowed in the terminal as long as they are in a cage or on a leash. If
you are travelling with your pet, please ask your airline before you leave about
the options available to you, the type of cage to use, how to prepare your pet,
restrictions and applicable fees, etc. In most cases, this information is
provided on your carrier’s website. If your pet travels as cargo, you must pick
it up from your airline’s cargo services area.
o Pharmacy
There is no pharmacy at Montréal–Trudeau Airport. The Mini-Marché, located on
the arrivals level, and Press Relay shops offer over-the-counter pharmaceutical
products.
o Photocopies
A photocopy service is offered at the main foreign exchange office located on
the departures level.
o Porter
Upon departure, passengers can obtain porter services by asking at the Aéroports
de Montréal information desk or by calling (514) 636-8320.
o Post office
Stamps can be purchased at Maison de la presse newsstands and mail boxes are
located in the public area of the terminal.
o Prayer room
Aéroports de Montréal offers visitors a prayer room, open to all religious
denominations, located in the public area on the 2nd floor of the terminal.
o Pre-boarding screening
The Canadian Air Transport Security Authority (CATSA) is responsible for the
pre-boarding screening of passengers and their luggage. There are three
checkpoints at Montréal–Trudeau (A, B and C). All passengers must go through the
checkpoint assigned to them before proceeding to their departure gate (domestic,
transborder or international area). For further details, please consult the
Formalities/Departing Passengers section.
o Promotions
o Public telephones
There are several public telephones available in the terminal. The cost for a
local call is 50 cents, which can be paid in cash or by credit card. Local calls
must be preceded by the area code (514 or 450). For long-distance calls within
Canada and to the U.S., callers must dial 1 followed by the area code. For
international calls, dial 011 followed by the country code and the city code.
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o bidon
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o Radio
The airport’s radio station (89.7 FM) broadcasts airport-related information 24
hours a day within a 10-km radius.
o Reduced mobility
o Regional Shuttle
o Restaurants
o Road Guide
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o SecureBag
o Self-service check-in
o Services
o Shoeshine Service
o Smoking
In accordance with the regulations currently in effect, the Montréal–Trudeau
terminal offers a non-smoking environment. Smoking is strictly prohibited
throughout the terminal as well as on the apron.
o SMS flight information
o SPA
The YUL Spa is located in the international area but some services, such as
chair massage, are also available in the domestic and international areas. For
further details, please consult our L’AéroShopping section.
o Strollers
Courtesy strollers are available at the information desks in the departure area.
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o Taxis and limousines
o TD First Class Lounge
o Telephone-teletype device
Some public telephones located in the terminal are equipped with a
telephone-teletype device.
o Terminal zones
The Montréal–Trudeau terminal comprises four areas, including a public area
accessible to everyone. Only passengers who have been checked in and screened
are allowed in the restricted areas (domestic, international and transborder).
For example, a passenger on a flight to a Canadian destination has access to the
domestic area only.
o Ticket kiosks
Travellers can purchase airline tickets at the Montréal-Trudeau airport. The
airlines’ ticket kiosks are located near their check-in counters on the
departures level. We recommend that you call your airline ahead of time to
inquire about business hours.
o Tour operators
Tour operators and travel wholesalers have a counter located on the departures
level near entrance door 1. If they wish, passengers can meet their
representative there and pick up their travel documents.
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o bidon
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o ValetParc
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o Wheelchairs
Wheelchairs are available at the information desks located on the departures
level for people with reduced mobility who wish to circulate within the
terminal. If you are taking a flight, please contact your airline in order to
have access to a wheelchair. Please also see Assistance for people with reduced
mobility or special needs.
o Wholesaler
Tour operators and travel wholesalers have a counter located on the departures
level near entrance door 1. If they wish, passengers can meet their
representative there and pick up their travel documents.
o Wi-Fi
Visitors to Montréal-Trudeau can now access the Internet wirelessly from
anywhere in the terminal. This Wi-Fi (wireless fidelity) service is provided by
Bell Canada in partnership with Opti-Fi. Users can choose from three plans:
occasional, daily and monthly. There are also two payment options available:
credit card or preloaded card sold at Maison de la presse newsstands in the
Montréal–Trudeau terminal. For more information, call 1 (800) 348-4599.
o Wireless Internet service (Wi-Fi)
Visitors to Montréal-Trudeau can now access the Internet wirelessly from
anywhere in the terminal. This Wi-Fi (wireless fidelity) service is provided by
Bell Canada in partnership with Opti-Fi. Users can choose from three plans:
occasional, daily and monthly. There are also two payment options available:
credit card or preloaded card sold at Maison de la presse newsstands in the
Montréal–Trudeau terminal.For more information, call 1 (800) 348-4599.
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o bidon
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o YUL
The three letters—YUL—represent Montréal–Trudeau Airport’s IATA code. The code
is used primarily for luggage stickers.
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o bidon
Hotel and Parking Package also known as Park Sleep Fly, Long Term Airport
Parking Off Airport Parking, Park Stay and Go Pkg.
ALB . ATL . ABQ . BUF . BWI . DBL . BNA . BOS . CLE .
CVG . CMH . DIA . DFW . DTW . DCI . EWR . FLL . GRR . HOU . IAH . IAD . JAX
. JFK . LAX . LAS . LGB . MEM . MSP . MSY . MIA . MDT . MDW . MKE . MCO .
MCI . ORD . OKH . ONT . PIT . PHL . PVD . PDX . PWM . RDU . RIC . ROC . STL
SEA . SFO . SDF . SJC . SHV . SNA . SYR . TUL . TUS . TPA .
YYZ .
YVR .
YUL
